Insurance and Safety Information for Find Man and Van

Find Man and Van is committed to delivering a safe, reliable man and van removal service for every customer. Our safety policy is central to operations and is designed to protect you, our team and the public. We describe below how our public liability coverage, staff training, use of personal protective equipment and robust risk assessment process combine to make Find Man & Van a trustworthy choice. Safety and insurance are not optional extras—they are integral to how we plan and carry out every job.

Comprehensive Public Liability Insurance

All of our vehicles and crew are covered by full public liability insurance to protect against accidental damage or injury during a move. This cover is maintained at industry-standard levels and is reviewed regularly; it applies to our man and van teams while they are on-site, during loading and unloading, and in transit. Public liability insurance safeguards customers by providing financial protection should unforeseen incidents occur. We also carry goods-in-transit cover to protect items while they are being transported by our removal service, ensuring both people and property are considered in our insurance arrangements.

Our insurance approach is built around transparency: we explain what is covered and how claims are handled, and we ensure that all team members understand the limits and practical implications of the cover. This is reinforced in training and in our standard operating procedures so that insurance works as intended when it is needed.

Staff Training: Skilled Teams for Safe Moves

We invest in continuous training for every member of our removal team. Training covers manual handling, safe lifting techniques, vehicle loading, secure packing, customer communication and site-specific risk awareness. We use a combination of practical workshops, on-vehicle coaching and written procedures so staff can confidently execute safe, efficient moves. Find Man & Van also provides refresher training and competency checks to maintain standards over time.

Training highlights include:

• Correct manual handling and lifting methods to reduce injury
• Vehicle loading plans to ensure balanced loads and secure cargo
• Hazard recognition and mitigation on different site types
• Customer-care best practices to coordinate safe access and parking

These elements form the backbone of our safety culture. By combining hands-on instruction with real-world assessment, our removal teams are prepared to adapt to every job's unique challenges.

PPE (Personal Protective Equipment) is a standard part of our training and daily routines. Team members are issued and required to wear appropriate PPE for every job: hi-vis clothing, protective gloves, sturdy footwear and, where needed, back supports and eye protection. PPE is inspected regularly and replaced as necessary. We emphasise the correct use of PPE as a primary control measure to prevent accidents and to demonstrate our professional standards to customers.

Our risk assessment process is systematic and designed to anticipate and manage hazards before work starts. Before every booking we conduct a pre-move assessment—either remotely via photos and information provided by the customer or in-person for larger jobs. The assessment identifies potential risks such as narrow stairways, parking restrictions, fragile contents, heavy items, and access constraints. Each risk is documented, and control measures are implemented; these may include additional manpower, specialist lifting equipment, protective coverings and agreed traffic management.

A standard on-site risk assessment follows a five-step approach: identify hazards, decide who might be harmed, evaluate and implement controls, record significant findings, and review controls during and after the job. This dynamic risk assessment means crews continually assess changing conditions (weather, pedestrian traffic or unexpected obstacles) and adapt their plan to maintain safety.

Vehicle safety and load security are core components of our procedures. All vans are maintained to a strict servicing schedule with daily vehicle checks completed before departure. We use straps, ratchets, blocks and covers to secure goods and prevent shifting during transit. Drivers are trained in safe driving practices for loaded vehicles and understand the legal and practical implications of weight distribution. These steps reduce risk on the road and protect items until they reach their destination.

Incident reporting and continuous improvement are built into our safety framework. If an incident or near-miss occurs, our team follows a clear reporting protocol so events are investigated and lessons learned are applied across the business. This commitment to learning helps us refine training, update risk assessments and adjust safety equipment. Find Man and Van uses this feedback loop to maintain high standards and to provide reassurance that safety is being actively managed.

Customers can play a helpful part in ensuring a safe move by preparing rooms for access, clearing pathways, disassembling large furniture where possible and advising of any fragile or high-value items. Please inform our team about any site-specific constraints such as permits, restricted parking or narrow access so we can plan the correct vehicle and crew size. When customers cooperate with our guidance, the move is smoother and safer for everyone involved.

Our promise: Find Man and Van combines industry-standard public liability insurance, rigorous staff training, appropriate PPE and a thorough risk assessment process to deliver a professional, safe removal service. We take a practical, proactive approach to safety—identifying hazards, training our teams, equipping them properly and maintaining comprehensive insurance cover—so you can rely on a secure, efficient move every time.